Support Manager (remote contract)

A client in Gauteng is seeking an IT Support / Service Desk Manager for a Call Centre environment as follows

• To manage a support environment that resolve technical support issues (enterprise / desktop apps, servers, data)
• Manage the process of clients / users logging support tickets and assigning / resolving it within SLA levels
• Excellent communication skills in addressing management, clients, end users, tech staff, dev teams, etc.
• Assist with researching, identifying and acquiring new tech solutions to meet evolving business needs
• Deep understanding of managing a QA / testing environment when new functionality / systems are released
• Assess and deliver interventions to manage change in the business, incl. software training
• Excellent troubleshooting and problem solving skills required, to prioritize and address all challenges
• Vendor management exp. required in managing software and hardware vendors according to their SLA’s

This is a 12 month fully remote contract full time contract, that is renewable and may convert to permanent

If you’re keen, pls apply by completing the application form below